Bysmart branded furniture is sold exclusively on our e-commerce site www.bysmart.it. If you have special needs, do not hesitate to contact us. Contacts
Bysmart is a brand owned by Arken S.p.A. The production site is located in Ferentino (FR) in via Stazione 182 (near the Ferentino motorway exit), where you can also find our Showroom.
Would you like to visit our showroom and see where your furniture is created? Request a visit by writing to our contacts. We are waiting for you!
The furniture is to be assembled, but following our instructions it will be very simple. If, on the other hand, you prefer to receive them already assembled, you can request our assembly service with your order.
Yes, the material chosen for the production of the furniture has been selected by selecting suppliers who value environmental sustainability.
The material is purchased from FSC and PEFC certified suppliers.
Bysmart furniture is covered by a 24-month warranty, starting from the delivery date of the product.
For all of us, safety is the most important thing. To avoid tipping over and unpleasant accidents Bysmart invites its customers to fix the furniture to the wall.
Bysmart chooses the ennobled wooden panel for the creation of its products, selecting and supporting suppliers who attach particular importance to environmental sustainability.
Of course, it is possible to request a design modification of the piece of furniture, as long as it does not compromise its stability.
The cost of design changes is only €19.
Contact us to customize the structure of your furniture.
Registration on the site is not necessary and mandatory. You can place your orders even without having an account on Bysmart.it.
To place an order, just add one or more products to the cart and click on “proceed with the order”. From that moment, just follow the instructions and provide the data necessary for shipping and payment.
Orders can be paid by credit card, Postepay, Paypal, bank transfer, cash on delivery or payment in installments. Read more on our Payment Methods page.
Absolutely yes. After each order you will receive a confirmation email with a summary of the order placed.
Bysmart furniture is delivered throughout the country, including the islands.
Are you abroad and want to buy a Bysmart piece of furniture? Contact us to request information on the cost of shipping costs.
The goods are carefully prepared and packaged in the company and then entrusted to different couriers based on the place where the goods are sent. Delivery times are indicated in the product sheet and are summarized before confirming the order.
The assembly service is carried out on request. Contact us to receive all the information regarding timing and costs.
The charge of the amount depends on the payment method chosen. In the case of credit card or PayPal it is immediate, in other cases the amount will be charged after the necessary checks.
Bysmart offers you the possibility to divide the payment into small installments through the Soisy payment system.
All you need to do is keep at hand:
– Identity document
– Health insurance card
The first installment will also be deducted one month after the purchase!
The list price is indicated in the product sheets with any active discounts, this allows Bysmart to offer convenient prices in the most transparent way possible.
If you are having problems navigating the site, you can try changing your browser.
Are you on Internet Explorer? Try switching to Google Chrome or Mozilla Firefox.
In case the problem persists, contact us as soon as possible.
We will take care to solve the problem.
Of course, the CVC code is required during the purchase process, the latter allows you to make purchases while respecting the protection of your card data.
Of course, the shipping of Bysmart furniture is free.
Absolutely yes. You will be able to have the tracking of your order under control.
If the order has not yet been shipped, you can modify it by telephone by contacting our customer service, from Monday to Friday from 8:30 to 13:00 and from 14:00 to 17:30, on the number 0775 39 20 12 , or by sending us an email at email@example.com indicating the order number.
When the package arrives, we ask you to check with the utmost care that the packaging is intact and that there is no damage.
In the event that the packaging is damaged, you can accept the goods by signing with reserve. Or you will decide to accept the package, but you will sign with the reserve of checking the package which is open / damaged / dented / missing.
Once the package is opened, if the goods are damaged, send us an email to firstname.lastname@example.org complete with documentation showing the damaged goods. Arken S.p.A will initiate a procedure for the replacement of the goods.
If the package is completely open and the goods inside are evidently damaged, do not accept the package and contact us.
Yes, it is possible to return the goods. You will need to send an email to email@example.com indicating the order number, the date and all the details relating to the order.
You can find all the more detailed information on the “Terms and Conditions” page.
It may happen that the transaction made to buy your furniture is not successful, the reasons why this happens can be different:
– incorrect card number
– wrong expiration date
– exceeding the spending limit
– address relating to the payment method different from that relating to the bank of the credit card
– specific policies of the credit card institution regarding payments for purchases made online
If you have had to deal with this type of problem, it is important to specify that failure to authorize will not result in any charge.
In the event that your payment is rejected, you can contact us, we will guide you in the process of purchasing Bysmart products.
Certainly. If you don’t want to wait for the shipping time, you can decide to collect your Bysmart furniture at our Arken S.p.A production plant located in Ferentino (FR) in via Stazione 182 (near the Ferentino motorway exit).
Absolutely yes. Whether you are a private individual or a company, you will have the possibility to request an invoice during the checkout phase.
Are you a company? Remember to have on hand:
– business name
– P. IVA
– recipient code or PEC
If you are a private individual, just have your tax code ready.
In both cases you will receive the invoice by email.
Of course. You will be able to track your order thanks to the order confirmation email by clicking on the appropriate link, but be careful not to delete it.
If you are registered on the site https://bysmart.it/ you can track it whenever you want in the ORDERS section of your account.